1. Who We Are
Pulse is a trading name of We Are One 1 Limited, a company registered in England and Wales. We provide free and premium WiFi services across Southsea, Portsmouth.
Contact:
We Are One 1 Limited
Email: hello@pulsewifi.co.uk
2. Information We Collect
When you use Pulse WiFi services, we may collect:
- Device information: MAC address, device type, operating system
- Connection data: Times connected, duration, data usage, approximate location
- Account information: Email address, name (if you create an account or join the waitlist)
- Postcode: If provided, to notify you when service is available in your area
3. How We Use Your Information
We use your information to:
- Provide and improve our WiFi services
- Send service updates and notifications about Pulse
- Analyse network performance and usage patterns
- Comply with legal obligations
- Prevent fraud and abuse of our network
4. Data Retention
Connection logs are retained for 12 months as required by UK law (Investigatory Powers Act 2016). Account information is retained until you request deletion.
5. Data Sharing
We may share your data with:
- Service providers: Who help us operate our services (hosting, email)
- Law enforcement: When required by law or valid legal process
- Venue partners: Anonymised, aggregated footfall data only (no personal information)
We never sell your personal data to third parties.
6. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent
To exercise these rights, contact us at hello@pulsewifi.co.uk
7. Cookies
Our website uses essential cookies to function properly. We use analytics cookies to understand how visitors use our site. You can disable non-essential cookies in your browser settings.
8. Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit and at rest.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or through our services.
10. Contact Us
For privacy-related questions or to exercise your rights:
Email: hello@pulsewifi.co.uk
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk