About Pulse
Pulse is a trading name of We Are One 1 Limited, a provider of electronic communications services in the United Kingdom. We are committed to compliance with all applicable Ofcom regulations and guidelines.
General Conditions
As a provider of public electronic communications services, we comply with Ofcom's General Conditions of Entitlement, including:
- Provision of accurate service information
- Transparent pricing and contract terms
- Proper handling of customer complaints
- Protection of customer data
- Emergency call handling requirements (where applicable)
- Network integrity and security measures
Consumer Rights
In accordance with Ofcom regulations, you have the right to:
- Clear information about our services before you sign up
- A contract summary and full terms before purchase
- Information about minimum service quality levels
- Exit a contract without penalty if we make material changes
- Switch providers easily (where applicable)
- Access our complaints procedure
- Escalate unresolved complaints to an Alternative Dispute Resolution (ADR) scheme
Service Information
We provide clear information about:
- Service speeds (estimated and actual)
- Data usage policies and fair use limits
- Contract duration and termination rights
- All applicable charges and pricing
- Technical requirements for service
Complaints & Disputes
We have a dedicated complaints procedure to resolve issues quickly and fairly. If we cannot resolve your complaint to your satisfaction, you may escalate it to an approved Alternative Dispute Resolution (ADR) scheme.
Emergency Services
Important: Our WiFi services are not a replacement for traditional telephone services and may not support emergency calls (999/112). We recommend maintaining alternative means of contacting emergency services.
Data Retention
In compliance with the Investigatory Powers Act 2016, we retain certain connection data as required by law. This data is stored securely and only disclosed in response to valid legal requests from authorised bodies.
Contact Ofcom
For more information about your rights as a consumer of communications services:
Contact Us
For regulatory queries or concerns:
Email: hello@pulsewifi.co.uk